Customer Success Manager - Nonprofit

November 4, 2024

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Tatango

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Tatango is a leading SMS marketing platform that specializes in fundraising for nonprofits. Established in 2007, the company has helped organizations fundraise over $500M through proven text messaging strategies. Tatango offers a scalable and user-friendly platform that enables nonprofits to send effective text messages to drive donations and engage supporters. With an impressive 99% open rate and high client satisfaction, Tatango is known for its rapid message delivery and seamless integration with leading donation platforms. The platform is highly regarded for its ease of use, customer service, and significant return on investment, making it a top choice for digital fundraising efforts.

SMS • SMS Campaigns • SMS Messaging • MMS Messaging • SMS Keywords

51 - 200 employees

Founded 2007

🛍️ eCommerce

🤝 Non-profit

🤝 B2B

💰 $350k Seed Round on 2013-07

📋 Description

• Tatango is the leading enterprise text message marketing company, enabling organizations to send high quality, timely messages to their subscribers. • The primary goals of the Customer Success Manager (CSM) position are to drive post-sale product adoption of features and improve customers’ overall usage of the Tatango platform. • The CSM is passionate about providing an outstanding experience for our customers. • The CSM will leverage a broad understanding of Tatango and the text message marketing industry to provide efficient customer assistance to Tatango customers, while delivering an exceptional customer experience. • The CSM will aid in the company’s customer retention by ensuring that customers are satisfied with the products and services they are receiving. • When issues or problems arise, the CSM will address the issue in a timely and effective manner. • The representative will value and nurture business relationships with clients, with the goal of retention and loyalty to the organization. • Educating customers on how to successfully build a texting program that returns an ROI to the nonprofit is a key aspect of the role. • The CSM ensures that our customers understand and experience the value of our products/services throughout the duration of the contract term.

🎯 Requirements

• A minimum of 5-10 years experience in a customer success, customer service or sales support role, working with nonprofit organizations • Detail-oriented and able to manage high-volume activities from multiple sources • Self-directed and proactive in a 100% remote environment • Outstanding written and verbal communication skills • BA or BS degree or equivalent experience • Candidates must possess a customer-focused mindset, be entrepreneurial spirited, showcase an ability to impact and improve customer outcomes • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Exceptional verbal and written communication skills; must be able to resolve customer issues via phone and/or email • Excellent listening skills are required for success • Excellent troubleshooting/researching skills; ability to solve practical problems • Knowledgeable and proficient with Internet usage and terminology • Working knowledge of mobile devices • Attention to detail and accuracy is a must