Customer Success Manager

November 4, 2024

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IMPLAN

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IMPLAN is a company providing powerful economic impact analysis software called IMPLAN Cloud. This software combines extensive data and analytics to help users understand their economic impacts by utilizing one of the most comprehensive economic databases in the world. IMPLAN's solutions are applied in various fields and industries, including economic development, policy analysis, environmental impacts, and more. The company serves researchers, academics, corporations, and government entities to model economic scenarios and assess impacts on jobs, taxes, and the environment.

Tools and services for Economic Impact Analysis • Consulting and Training for Economic Impact Analysis • Local, Regional, and National Economic Data • economic analytics • policy analytics

51 - 200 employees

Founded 1983

💸 Finance

🏛️ Government

☁️ SaaS

💰 Private Equity Round on 2013-07

📋 Description

• Want to work at a company committed to enabling economic growth through predictive cloud software? • At IMPLAN, we enable clients to understand economic impacts and leverage them. • Looking for a Customer Success Manager with a passion for providing hands-on software support.

🎯 Requirements

• Ability to multi-task and work with multiple software platforms simultaneously • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning • Strong research skills and experience with complex analytical problem solving • Comfort with sales and upselling techniques • Ability to communicate easily with professors, researchers, and university staff • Excellent verbal and written communication skills • Comfort and familiarity with a team-based work environment • Ability to self-direct and prioritize with minimal supervision • Willingness to adapt and be challenged • Proficiency with Microsoft Office and Google Suites • Fluency in English • Experience in a software customer success, sales, or customer service position and a history of providing customer support • Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices • Experience with Salesforce CRM, Zendesk, and Pendo • Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet • Foreign language skills

🏖️ Benefits

• Medical • Dental • Vision • Short & Long Term Disability • Basic Life insurance • Flexible Spending Accounts • Retirement 401k plan with Company Match • Gym Membership Reimbursement • Paid Time Off and 10 Company Paid Holidays