Customer Success Manager

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IMPLAN

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Tools and services for Economic Impact Analysis • Consulting and Training for Economic Impact Analysis • Local, Regional, and National Economic Data • economic analytics • policy analytics

51 - 200

💰 Private Equity Round on 2013-07

Description

• Want to work at a company committed to enabling economic growth through predictive cloud software? • At IMPLAN, we enable clients to understand economic impacts and leverage them. • Looking for a Customer Success Manager with a passion for providing hands-on software support.

Requirements

• Ability to multi-task and work with multiple software platforms simultaneously • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning • Strong research skills and experience with complex analytical problem solving • Comfort with sales and upselling techniques • Ability to communicate easily with professors, researchers, and university staff • Excellent verbal and written communication skills • Comfort and familiarity with a team-based work environment • Ability to self-direct and prioritize with minimal supervision • Willingness to adapt and be challenged • Proficiency with Microsoft Office and Google Suites • Fluency in English • Experience in a software customer success, sales, or customer service position and a history of providing customer support • Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices • Experience with Salesforce CRM, Zendesk, and Pendo • Familiarity with web meeting tools, including RingCentral, Zoom, Microsoft Teams, Google Meet • Foreign language skills

Benefits

• Medical • Dental • Vision • Short & Long Term Disability • Basic Life insurance • Flexible Spending Accounts • Retirement 401k plan with Company Match • Gym Membership Reimbursement • Paid Time Off and 10 Company Paid Holidays