Customer Success Manager

October 30, 2024

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Constructor

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Constructor is a company specializing in AI-powered search and product discovery platforms specifically designed for enterprise ecommerce brands. Their solutions include search and autosuggest, browse recommendations, category collections, quizzes, merchant controls, and AI shopping assistants. With a focus on personalization and improving key performance indicators (KPIs) like revenue and conversion rates, Constructor utilizes advanced AI/ML technologies to enhance user experiences and optimize ecommerce processes. Their proprietary Native Commerce Core™ technology allows for contextual and personalized product discovery, driving measurable business metrics and offering enterprise customers a fast return on investment (ROI).

Search • E-commerce • Product Discovery • Personalization • SaaS

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🛍️ eCommerce

🏢 Enterprise

💰 $55M Series A on 2021-09

📋 Description

• About You • You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. • You’re a self-starter who’s good at triaging problems and working on the most important one. • You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. • One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. • Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. • About Us • Constructor.io powers product search and discovery for some of the largest retailers in the world. • We serve billions of requests every week, and you’ve probably seen our results somewhere and used our product without knowing it. • We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. • We’re approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. • We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. • We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. • We believe that empowering everyone in a company to do what they think is best can lead to great things. • About the Position • As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

🎯 Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting • Excellent communication and interpersonal skills • Know what an API is and have interacted with them before • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas • Ability to convince and motivate those around you to do what you know is right • Enjoy interacting with customers and solving new problems daily • Ability and desire to learn quickly, think outside the box, and come up with solutions to problem

🏖️ Benefits

• A competitive compensation package including stock options • Fully remote team - choose where you live • Work from home stipend! We want you to have the resources you need to set up your home office • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact • Diversity, Equity, and Inclusion at Constructor