CXAI
CXAI is an enterprise platform built on customer experience (CX) principles and powered by artificial intelligence (AI) aimed at transforming employee experiences. The platform addresses workplace challenges by boosting employee engagement, optimizing space utilization, and enhancing the workplace experience through a personalized app. With intelligent technology, CXAI integrates 100+ enterprise tools and services to streamline access to business-critical applications. Trusted by Fortune 500 companies, CXAI is designed to elevate business performance by unlocking the full potential of people, office space, and IoT resources, ultimately driving growth and productivity in the workplace.
Workplace Experience • B2B • SaaS Platform • Desk Booking • Space Management
Customer Success Manager
October 20, 2024
CXAI
CXAI is an enterprise platform built on customer experience (CX) principles and powered by artificial intelligence (AI) aimed at transforming employee experiences. The platform addresses workplace challenges by boosting employee engagement, optimizing space utilization, and enhancing the workplace experience through a personalized app. With intelligent technology, CXAI integrates 100+ enterprise tools and services to streamline access to business-critical applications. Trusted by Fortune 500 companies, CXAI is designed to elevate business performance by unlocking the full potential of people, office space, and IoT resources, ultimately driving growth and productivity in the workplace.
Workplace Experience • B2B • SaaS Platform • Desk Booking • Space Management
📋 Description
• Guide new customers through the onboarding process, ensuring a smooth start. • Monitor customer usage and engagement with products, identifying opportunities for adoption. • Build and nurture long-lasting relationships with key stakeholders. • Develop a deep understanding of products and their applications. • Collaborate with cross-functional teams for account planning. • Identify opportunities for upselling and cross-selling. • Ensure a high percentage of customer renewals by addressing potential issues. • Collect and relay customer feedback for product improvements. • Encourage satisfied customers to share success stories.
🎯 Requirements
• Bachelor's degree in business, marketing, or a related field (MBA a plus). • Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company. • Strong understanding of customer success principles and best practices. • Excellent communication, negotiation, and interpersonal skills. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Exceptional problem-solving and project management skills. • Self-motivated, results-driven, and able to work independently and as part of a team. • Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.
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