Customer Success Manager

2 days ago

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Workplace Experience • B2B • SaaS Platform • Desk Booking • Space Management

51 - 200

Description

• Guide new customers through the onboarding process, ensuring a smooth start. • Monitor customer usage and engagement with products, identifying opportunities for adoption. • Build and nurture long-lasting relationships with key stakeholders. • Develop a deep understanding of products and their applications. • Collaborate with cross-functional teams for account planning. • Identify opportunities for upselling and cross-selling. • Ensure a high percentage of customer renewals by addressing potential issues. • Collect and relay customer feedback for product improvements. • Encourage satisfied customers to share success stories.

Requirements

• Bachelor's degree in business, marketing, or a related field (MBA a plus). • Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company. • Strong understanding of customer success principles and best practices. • Excellent communication, negotiation, and interpersonal skills. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Exceptional problem-solving and project management skills. • Self-motivated, results-driven, and able to work independently and as part of a team. • Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.