Customer Success Manager

October 20

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Product Recommendation • Marketing Technology • eCommerce • SaaS • Conversion

11 - 50

💰 $1.3M Venture Round on 2021-06

Description

• Build relationships with core and secondary stakeholders, exploring additional areas of account growth • Engage in proactive account management to help secure the annual contract renewal • Become a SME (Subject Matter Expert) in Google Data Studio, modifying each client’s performance dashboard to their specific needs • Monitor client data to identify areas for account optimization • Make sure that each client account is always working and making strong product recommendations • Transcribe client requests into clear, descriptive and actionable development tickets • Keep clients updated with progress on all outstanding development tickets & service requests • Request and deliver case studies, client quotes and referrals

Requirements

• Bachelor’s degree in business, marketing, ecommerce or related field • 3+ years of professional client management experience in a fast growing startup environment • Proven ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders • Previous experience in a startup environment • Previous experience working with ecommerce brands • Familiarity with Google Analytics and Google Data Studio • Experience collaborating with developers