Enterprise Customer Success Manager

October 19

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Paytronix

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Loyalty Programs • Gift Card Programs • Employee Dining Programs • Mobile Apps • CRM

51 - 200

💰 $10M Private Equity Round on 2020-04

Description

•The Customer Success Manager serves as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. •CSMs strive to be proactive and consultative in nature, bringing deep knowledge of client industry, product use cases, and best practices to maximize value. •The CSM will serve as an internal advocate for their customers and align an appropriate action plan if risks are present or anticipated. •CSMs will monitor all listening posts and channels to maintain a holistic understanding of customer needs.

Requirements

•Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates. •Comfort interacting with C-level account contacts. •Strong presentation and communications skills to lead onsite and remote Strategic Business Reviews. •Strong listening skills with demonstrated ability to ask effective questions, dive deep, understand customer priorities and anticipate customer needs. •The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier. •Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications. •5+ years of customer success or account management with a technical (SaaS) product. •Comfort with ambiguity and capacity for creative problem solving. •Experience with advocating for your customers’ needs within our organization and driving to solutions.

Benefits

•Paytronix allows employees to contribute to their 401k through Fidelity with an additional annual flat rate company contribution. •Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed. •Paytronix pays 75% of the premium for each of these benefits. •Paytronix offers plans to contribute to Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs. •Employees that are expecting receive a generous Parental Leave offering. •Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances. •Accrued FTO (Flexible Time Off), off during public holidays, and “floating” holidays. •Paytronix offers an Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership. •Voluntary benefits include Pet insurance, Protection from identity theft, and Legal coverage for various matters.