Customer Success Manager

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Veda

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Analytics • Predictive Modeling • Data Solutions • Health Care • Machine Learning

51 - 200

💰 $46.1M Venture Round on 2022-01

Description

• Veda helps patients get the care they need by untangling complex data management problems using advanced scientific approaches and in-depth collaboration. • Our technology reflects what our people provide: quality without ego, honesty backed by science, and warmth in an industry not known for having much heat. • Veda is made up of talented professionals that are driven to do meaningful work to change healthcare from the inside out. • We are also friends, parents, partners, and caregivers. • Veda’s benefits reflect our values— we offer fully paid, low or no-deductible medical, dental and vision insurance for our employees and their families. • And, our Flexible PTO policy allows employees to take the time off necessary to recharge and have flexibility to care for themselves and their families. • Collaboration Working together to identify solutions to current problems • Openness Actively listening, sharing and holding space for new ideas, perspectives and people • Integrity Doing the right thing, honestly and transparently. • Grit Displaying passion and perseverance to achieve our goals. • Ready to build the future with us?

Requirements

• 4+ years’ experience in Customer Success, managing the delivery of SaaS software solutions, preferably in a high growth start-up or small business. • Experience working with enterprise-level customers in the Healthcare space is required, particularly the insurance markets (Commercial, Medicare and/or Medicaid) or experience working in a highly-regulated industry. • Proven success managing customer accounts and driving client satisfaction, retention and upsell. • Strong communication skills and the flexibility to solve problems in a rapidly changing environment. • Tech Savvy and experience working with G Suite, Microsoft Suite and Mac iWork programs, and SalesForce.com preferred (but if you’re a fast learner, that’s ok, too!) • Good judgment in managing focus, juggling multiple priorities and knowing when to escalate.

Benefits

• fully paid, low or no-deductible medical, dental and vision insurance for our employees and their families • Flexible PTO policy allows employees to take the time off necessary to recharge and have flexibility to care for themselves and their families.