SMB Customer Success Manager

15 hours ago

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Articulate

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e-Learning Authoring Tools • e-Learning • Screen Recordings • Online Learning Management • e-Learning Software

201 - 500

💰 $1.5G Series A on 2021-06

Description

• Our SMB Customer Success Managers (CSMs) work with customers throughout their post-sales journey to make sure customers are successful with 360. • The SMB Customer Success Manager is passionate about providing an outstanding experience for our customers. • They will leverage a growing understanding of Articulate 360 to provide efficient customer management in a high-volume, fast-paced, live environment.

Requirements

• 3+ years experience working in customer-facing, account management or sale roles. • Experience working in a high-volume, technology-assisted environment. • Strong verbal and written communication skills with a passion for developing deep customer relationships. • Naturally curious with excellent critical thinking skills. • Resilient, adaptable and thrives in a fast-paced environment. • Ability to work independently, while also contributing as part of a team. • Ability to understand customer’s business needs and how those connect back to product value. • Available during requested business hours, Monday – Friday, to respond to incoming inquiries. • BA or BS degree or equivalent experience.

Benefits

• This position is also bonus eligible. • Articulate offers a robust suite of benefits.