Enterprise Customer Success Manager

22 hours ago

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ECP

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Electronic Medication Administration Records (eMAR) • Electronic Health Record (EHR) • Pharmacy Sync • Care Plan • Assessments

51 - 200

Description

•ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. •We're looking to further expand by increasing the number of customers that use our software. •Someone who thrives in a fast-paced, high-growth culture to own relationships and success of our largest customers. •Driving retention, expansion, and advocacy as a trusted thought partner. •Establish yourself as a trusted advisor to foster long-term partnerships with key customer stakeholders. •Monitor account health across a book of accounts and lead project management opportunities. •Hold QBRs with key stakeholders that measure value delivery to prevent churn and secure expansion. •Be a product expert, able to help customers use our product to solve pain points. •Ensure that all customers derive maximum value from their investment with ECP. •Increase company revenue through identifying and developing opportunities to upsell customers. •Be an exceptional communicator towards both customers and teams. •Partner with customers to develop new case studies and other sales and marketing resources.

Requirements

•Bachelor’s degree required •Strong empathy for customers and passion for revenue and growth •Experience working in fast-paced growth environments •Proven success in client growth, retention, and satisfaction •Effective at leading and facilitating executive meetings and managing client expectations •Excellent storyteller using data and best practices, as well as an attentive listener •Solution-oriented attitude, strong attention to detail, resourceful, and a strong ability to multitask •Superior internal/external customer service and strong collaboration skills •Early adopter of tools to streamline workflows •CRM experience (HubSpot preferred) •Ability to travel as needed to be on-site with key customers or attend important industry events •Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities