Customer Success Manager

July 25

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FourKites, Inc.

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Real-Time Transportation Visibility Platform

Logistics and Supply Chain • Cloud Computing • Connected Devices • Trucking • Transportation and Logistics

501 - 1000

Description

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities

Requirements

• At least 5 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company • Supply Chain industry experience preferred • Excellent ability to multitask and prioritize workload • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner