Torii
Torii is a leading SaaS management platform that has been recognized as a Leader in the 2024 Gartner Magic Quadrant for SaaS Management Platforms. Torii offers a comprehensive suite of solutions that include Shadow IT discovery, onboarding & offboarding automation, application lifecycle management, SaaS spend management, and vendor & renewal management. Their platform is designed to help IT departments discover every app, reduce SaaS costs, automate IT tasks, and manage compliance efficiently. With AI-powered insights and customizable workflows, Torii helps organizations streamline their SaaS operations and optimize their software investments. Trusted by various leading companies, Torii provides an open platform with robust API integrations to support evolving business needs.
Customer Success Manager
March 6
Torii
Torii is a leading SaaS management platform that has been recognized as a Leader in the 2024 Gartner Magic Quadrant for SaaS Management Platforms. Torii offers a comprehensive suite of solutions that include Shadow IT discovery, onboarding & offboarding automation, application lifecycle management, SaaS spend management, and vendor & renewal management. Their platform is designed to help IT departments discover every app, reduce SaaS costs, automate IT tasks, and manage compliance efficiently. With AI-powered insights and customizable workflows, Torii helps organizations streamline their SaaS operations and optimize their software investments. Trusted by various leading companies, Torii provides an open platform with robust API integrations to support evolving business needs.
📋 Description
• About Torii • Torii is a fast-growing, VC-funded startup in one of the hottest emerging categories: SaaS Management. • We help customers like Sisense, AppsFlyer, HiBob, iFood, and Payoneer discover and act on every single cloud application in their portfolio. • About The Role • Are you passionate about helping customers succeed? Torii is looking for a Customer Success Manager in the PST or MST timezones to support our North American Customer Team. • In this role, you’ll be a trusted advisor, guiding SMB and Mid-Market customers on the West Coast and in the APAC region from onboarding to renewal. • You’ll help them maximize Torii’s value while collaborating with Sales, Marketing, Engineering, and Product teams to drive adoption. • If you enjoy building strong relationships and making a meaningful impact, we’d love to hear from you!
🎯 Requirements
• 3+ years of experience in a customer-facing role (Customer Success Manager, Account Manager, Account Executive, etc.). • Strong communication skills, both written and verbal, with the ability to build relationships and engage customers effectively. • Proficiency with tools in our tech stack, including Salesforce, ChurnZero, Loom, Notion, Intercom, Featurebase, and Zendesk. • Problem-solving mindset: able to quickly assess situations, pivot when needed, and find creative solutions. • Experience with SaaS integrations, including Okta, Google Workspace, Azure, SSO, Hosting, API integrations, and IT ecosystems. • Familiarity with identity providers (IDPs) like Okta, Azure AD, Google Workspace, JumpCloud, and OneLogin, as well as OAuth, HRIS, expense management, IT, procurement, and SaaS platforms. • Analytical thinker who can evaluate processes and recommend data-driven improvements. • Self-motivated and proactive, with a collaborative approach and a knack for creative problem-solving. • Quick learner, experienced in training and guiding customers through complex technical processes. • Detail-oriented and disciplined, ensuring consistency and accuracy in daily work.
🏖️ Benefits
• 100% fully paid health, vision, and dental coverage for you, and 80% health, 100% dental and vision coverage for your family. • Employee share options to give you a stake in our success. • Generous vacation policy to encourage a healthy work-life balance. • Unlimited sick, medical, mental health, and safe leave. • 401k with a 6% Safe Harbor Match to support your financial future. • Life and Disability Insurance for added peace of mind. • Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend. • Join a company whose product is trusted by global brands like Sisense and Fiverr.
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