Enterprise Customer Success Manager

March 5

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. • As an Enterprise Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers' success and driving business growth.

🎯 Requirements

• Being a fantastic written and verbal communicator: Ability to put together presentations that tell a compelling story, to have difficult conversations on changing processes or behaviors across multiple levels of customers, and to be able to stand your ground or back up your recommendations with data • Ability to manage complex internal and external processes: involving multiple stakeholders and timelines, prioritizing accounts based on business needs. Ensure all parties are kept informed with clear notes, action items, and next steps to keep projects on track and drive successful outcomes • Autonomy and Scalability: Ability to independently handle tasks such as basic data analysis, lightweight software configuration, and in general able to pick up new skills quickly and build out processes and tools to scale work beyond single customers • Go-To-Market Experience: Has a background in customer success (or a role where you were primarily interacting with external customers) and ideally experience with sales, care, or retention teams with an added bonus of working at or in a contact center environment • Travel & Customer Engagement: Willingness to travel (~25%) and be willing to be on frequent video calls with customers in EST - PST time zones

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible