Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
Customer Success Representative - Spanish Bilingual
March 5
Pearson VUE
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
computer-based testing • electronic testing • psychometric services • test development • test delivery
📋 Description
• The Contact Center Agent (1.5 Role) is responsible for providing exceptional support to customers via phone, TEAMS, and web channels. • This position primarily supports phone calls but also handles escalated cases, troubleshooting, and assists with case resolution across multiple channels. • The role requires flexibility in scheduling, a collaborative mindset, and the ability to multitask effectively in a fast-paced environment.
🎯 Requirements
• Must be a proficient Spanish/English bilingual speaker • Professional communication skills, both written and verbal. • Strong troubleshooting and problem-solving abilities. • Ability to manage multiple channels of communication (phone, Microsoft Teams, email). • Strong attention to detail and the ability to handle escalated cases efficiently. • Ability to work collaboratively with both internal teams and vendor partners. • Previous experience in a customer facing or engagement role. • Proficiency in using TEAMS, web-based case management systems, and call handling software.
🏖️ Benefits
• This position is eligible to participate in the annual incentive plan. • Information on benefits offered is here.
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