Time Doctor
Time Doctor is a workforce analytics software company that provides tools to enhance productivity and manage remote or hybrid teams effectively. Trusted by over 10,000 global brands, Time Doctor offers features such as time tracking, employee monitoring, productivity analytics, and attendance tracking. The platform allows companies to gain visibility into their workforce, improve efficiency, support employee retention, and prevent burnout. It also provides insights into work patterns and bottlenecks, helping organizations optimize processes and increase profitability. With a focus on data security and compliance, Time Doctor integrates with over 60 apps and offers enterprise-level support and security measures. It is designed to empower HR leaders and businesses to protect and grow their teams and profits through better workforce management.
Time Tracking • Project Management • Time Management Software • Task Management • Productivity Monitoring
Customer Success Manager
March 7
Time Doctor
Time Doctor is a workforce analytics software company that provides tools to enhance productivity and manage remote or hybrid teams effectively. Trusted by over 10,000 global brands, Time Doctor offers features such as time tracking, employee monitoring, productivity analytics, and attendance tracking. The platform allows companies to gain visibility into their workforce, improve efficiency, support employee retention, and prevent burnout. It also provides insights into work patterns and bottlenecks, helping organizations optimize processes and increase profitability. With a focus on data security and compliance, Time Doctor integrates with over 60 apps and offers enterprise-level support and security measures. It is designed to empower HR leaders and businesses to protect and grow their teams and profits through better workforce management.
Time Tracking • Project Management • Time Management Software • Task Management • Productivity Monitoring
📋 Description
• As a Customer Success Manager (CSM), you will own a strategic portfolio of accounts. • Focus on driving adoption, retention, and expansion. • Act as a trusted advisor, helping customers maximize the value of Time Doctor’s solutions. • Your role is critical in executing our CS PRO playbook. • Focus on planning, engagement, and review to drive measurable customer success and revenue growth. • Serve as the primary point of contact for mid-market and enterprise clients. • Build strong, long-term executive relationships. • Develop proactive success plans. • Drive efforts to increase Net Monthly Recurring Revenue (MRR). • Collaborate with clients to understand their specific business objectives. • Develop a deep understanding of Time Doctor's products to deliver training programs. • Act as a liaison between the client and other cross-functional teams. • Contribute to strategic initiatives aimed at expanding Time Doctor’s footprint.
🎯 Requirements
• Proven experience (5+ years) in a customer-facing role within a B2B SaaS company. • Strong understanding of customer success principles, methodologies, and best practices. • Excellent communication, presentation, and interpersonal skills. • Ability to engage and influence stakeholders at all levels. • Excellent negotiation and problem-solving abilities. • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. • Proficiency with saas tools like HubSpot, ChartMogul, Asana, and Jira. • Ability to operate autonomously and drive results in a remote environment. • Ability to travel within region (20%). • Fluency in English; additional languages spoken in the region is a plus.
🏖️ Benefits
• Competitive salary and performance-based incentives. • Performance Bonus Plan + Expansion Commission. • Remote work flexibility. • Comprehensive benefits package. • Professional development opportunities and ongoing training.
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