Client Success Manager

September 17

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LRN

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Advisory Services • Compliance Management • Corporate Risk and Governance • Business Ethics & Compliance • Ethics & Compliance Education

201 - 500

💰 Venture Round on 2018-12

Description

• Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers • Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres. • Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews • Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate • Execute on-going formal Program / Business Reviews with client stakeholders and sponsors • Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development • Represent the voice of our clients to internal teams including product, content and technology

Requirements

• Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts • Exceptional relationship development and management abilities and a proven commitment to customer service • Experience supporting individuals who are using a SaaS business application • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects • Extremely effective written, oral, and presentation communication skills • Strong Microsoft Office skills and a working knowledge of technology and system interfaces • Familiarity with Salesforce.com, MEDDPICC • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance • Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred

Benefits

• Competitive compensation • Flexible PTO plus US public holidays • Excellent healthcare plan including eye & dental care • Excellent 401K with employer match • Life Insurance, Short term and long term disability benefits • Health & Wellness reimbursements • Health Saving & Flexible spending account