Customer Success Manager

2 days ago

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Align Technology

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Invisalign • intraoral scanning • Clear Aligners • digital dentistry

10,000+

💰 $105M Series D on 2000-06

Description

• Manage, develop, and maintain client relationships for satisfaction and loyalty • Maximize product utilization and upsell to drive growth • Ensure strong customer retention and reduce churn • Use Salesforce for data hygiene • Lead renewal process for assigned accounts • Collect and analyze customer engagement data • Develop long-term client partnerships • Identify cross-sell and upsell opportunities

Requirements

• Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments • Established expertise in sales, with strong account management capabilities • Exceptional communication skills • Proven analytical acumen with a results-driven approach • Self-driven with a demonstrated ability to take initiative • Proficient in leveraging CRM systems • High emotional intelligence and strong empathy • Collaborative mindset

Benefits

• Health, dental, and vision coverage • Disability • Life insurance • PTO • 401(k) plan