Customer Success Manager - Mid-Market

October 20, 2024

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BioRender

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BioRender is a platform that enables scientists and researchers to create professional scientific figures quickly and easily. It offers a vast library of over 50,000 curated icons and templates across more than 30 fields of life sciences, including immunology, microbiology, and neuroscience. The tool is designed for ease of use with drag-and-drop functionality, allowing users to produce scientific figures up to 50 times faster than traditional methods. BioRender is trusted by over 2. 5 million scientists and used in over 1500 leading institutions, providing essential visual communication tools for scientific research, publications, presentations, and more.

Science Illustration • Science Communication • Technology • Startup • SAAS Startup

201 - 500 employees

🔬 Science

🧬 Biotechnology

⚡ Productivity

💰 Pre Seed Round on 2018-03

📋 Description

• At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. • We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. • You will work closely with BioRender's mid-market accounts to focus on customer satisfaction, retention, referenceability, and revenue growth. • Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner. • Onboard new users to the platform and demonstrate platform features to senior decision-makers. • Uncover client needs, line up training and support, and deliver value that delights our users. • Understand user satisfaction and track NPS scores to prevent churn and understand where we can improve. • Cultivate customer advocates, develop case studies, and engage with customers for speaking opportunities. • Liaise with various teams to ensure the customers’ needs are being fulfilled. • Seek out opportunities to enhance the customer success playbook, contribute to the product, and assist other teams.

🎯 Requirements

• 3+ years of experience in customer success or account management for a SaaS company • Strong proficiency in hosting virtual webinars, workshops, or other events • Knowledge of account management metrics (including churn, retention, and NPS) • BSc. or Masters in the Life Sciences is a plus • Excellent organizational skills and ability to manage multiple projects • Strong interpersonal skills and attention to detail