Customer Success Manager - Mid-Market

October 20

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BioRender

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Science Illustration • Science Communication • Technology • Startup • SAAS Startup

201 - 500

💰 Pre Seed Round on 2018-03

Description

• At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. • We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. • You will work closely with BioRender's mid-market accounts to focus on customer satisfaction, retention, referenceability, and revenue growth. • Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner. • Onboard new users to the platform and demonstrate platform features to senior decision-makers. • Uncover client needs, line up training and support, and deliver value that delights our users. • Understand user satisfaction and track NPS scores to prevent churn and understand where we can improve. • Cultivate customer advocates, develop case studies, and engage with customers for speaking opportunities. • Liaise with various teams to ensure the customers’ needs are being fulfilled. • Seek out opportunities to enhance the customer success playbook, contribute to the product, and assist other teams.

Requirements

• 3+ years of experience in customer success or account management for a SaaS company • Strong proficiency in hosting virtual webinars, workshops, or other events • Knowledge of account management metrics (including churn, retention, and NPS) • BSc. or Masters in the Life Sciences is a plus • Excellent organizational skills and ability to manage multiple projects • Strong interpersonal skills and attention to detail