Customer Success Manager

October 2

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SafetyCulture

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App Development • UI/UX Design • Software Engineers • Platform Development • iOS Development

501 - 1000

Description

• SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. • We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. • Our mission is to unite teams to become a force for improvement in any organisation. • Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. • An awesome opportunity has arisen for a Manager, Customer Success to join our team! • Our Customer Success team partners with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform. • Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of our product, which directly contributes to SafetyCulture’s goals and growth targets. • Your dedication to our mission, customer centric approach and dedication to coaching toward best in class Customer Success processes and behaviors will ensure consistent target achievement and development of the Customer Success team. • You will share innovative ideas and collaborate regularly with cross functional teams with a focus on driving continuous improvement initiatives. • Our US Headquarters are in Kansas City, but this position can be remote in Dallas, TX.

Requirements

• 5+ years of experience in customer success, account management, or a related field within the SaaS industry • 2+ years of proven experience managing and coaching a team to achieve performance metrics • Strong understanding of SaaS business models and customer success metrics (GRR, NRR, Net ARR) • Excellent communication, interpersonal, and leadership skills • Ability to analyze data, develop insights, and drive strategic initiatives • Proficiency with customer success tools and CRM software (e.g., Vitally, Salesforce) • Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment

Benefits

• Equity with high growth potential and a competitive salary • Flexible working arrangements, we encourage you to create the best work blend while working from your home • 401k • Generous Medical Insurance plans • Wellbeing initiatives such as subsidised fitness programs, EAP services • Paid Parental Leave • Access to professional and personal training and development opportunities • Hackathons, Workshops, Lunch & Learns • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies • Quarterly celebrations and team events • We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.