Customer Success Specialist

October 20

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BrightFire

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Insurance Agent Websites • Website Development • Search Engine Optimization • Digital Marketing • Search Engine Marketing

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Description

• BrightFire is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for our agency website clients. • This position has a high level of customer-facing interaction. • Conduct all client communications in a professional and timely manner to make sure clients are up-to-date on the status of their requests. • Answer customer requests via phone and support ticket emails through the helpdesk ticket system. • Resolve support tickets promptly and effectively by maintaining strong product knowledge. • Update customer websites via WordPress Content Management System. • Follow documented processes and provide feedback and suggestions to improve our processes. • Provide frontline customer service for billing inquiries. • Identify overall support process improvements and share observations.

Requirements

• Possesses digital marketing experience across multiple channels and a customer service or account management background. • Familiar with digital media (social media, WordPress, etc.) • Attention to detail and well organized. • Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills. • Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally to clients and internal staff. • Eager to learn new concepts and technologies. • Must possess time management, organizational, troubleshooting, and problem-solving skills. • Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed. • Self-starter with the ability to think through a problem and identify solutions.

Benefits

• Competitive Salary • Annual Performance Bonus • Competitive Paid Time Off Policy • Approximately 10 Paid Holidays Per Year + 2 Floating Holidays • Retirement Plan 401k + 4% Company Matching • Remote Work (USA Only) • 100% Paid Employee Health Insurance • Discounted Vision and Dental Insurance Available • Flexible Work Schedules Provided • A Company Laptop