Customer Success Specialist

October 20, 2024

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BrightFire

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BrightFire is a provider of comprehensive digital marketing solutions specifically tailored for independent insurance agencies. They offer services such as SEO optimization, insurance agency website design, reviews and reputation management, local listing management, search engine marketing, and social media marketing. The company boasts over two decades of experience, helping insurance agencies enhance their online presence, generate leads, and manage digital marketing operations efficiently. BrightFire aims to deliver cost-effective and customized digital solutions while saving time for insurance agencies by providing services supported by a dedicated team of experts.

Insurance Agent Websites • Website Development • Search Engine Optimization • Digital Marketing • Search Engine Marketing

11 - 50 employees

Founded 2000

🤝 B2B

📋 Description

• BrightFire is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for our agency website clients. • This position has a high level of customer-facing interaction. • Conduct all client communications in a professional and timely manner to make sure clients are up-to-date on the status of their requests. • Answer customer requests via phone and support ticket emails through the helpdesk ticket system. • Resolve support tickets promptly and effectively by maintaining strong product knowledge. • Update customer websites via WordPress Content Management System. • Follow documented processes and provide feedback and suggestions to improve our processes. • Provide frontline customer service for billing inquiries. • Identify overall support process improvements and share observations.

🎯 Requirements

• Possesses digital marketing experience across multiple channels and a customer service or account management background. • Familiar with digital media (social media, WordPress, etc.) • Attention to detail and well organized. • Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills. • Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally to clients and internal staff. • Eager to learn new concepts and technologies. • Must possess time management, organizational, troubleshooting, and problem-solving skills. • Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed. • Self-starter with the ability to think through a problem and identify solutions.

🏖️ Benefits

• Competitive Salary • Annual Performance Bonus • Competitive Paid Time Off Policy • Approximately 10 Paid Holidays Per Year + 2 Floating Holidays • Retirement Plan 401k + 4% Company Matching • Remote Work (USA Only) • 100% Paid Employee Health Insurance • Discounted Vision and Dental Insurance Available • Flexible Work Schedules Provided • A Company Laptop