Customer Success Manager - Remote

October 20, 2024

Apply Now

Receive Emails with Similar Jobs

Dropbox DocSend

WebsiteLinkedInAll Job Openings

Dropbox DocSend is a secure document sharing platform that provides users with real-time control and insights over their shared files. It simplifies the process of managing, sharing, and tracking important documents by allowing links to be sent instead of bulky attachments. The platform is trusted by over 34,000 companies globally and offers features like file download control, real-time intelligence, and dynamic watermarking. Dropbox DocSend is particularly useful for board communications, fundraising, investment management, media sales, and professional services. With the capability to update files after sharing and access detailed analytics, it helps users remain organized and informed, ultimately increasing efficiency and security in document sharing.

sales • marketing • sales content management • sales enablement • sales engagement

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

📋 Description

• Spearhead project implementation by diligently adhering to the defined scope, driving continual enhancements, and delivering our software solutions. • Lead in designing robust, scalable architectures that meet specific business requirements, ensuring optimal outcomes and program success. • Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. • Maintain an in-depth knowledge of Informed K12’s product, keeping abreast with our product roadmap to better serve our clients' evolving needs. • Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome. • Architect and implement strategic program roadmaps for clients that drive value and align with their business objectives. • Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience. • Ability and willingness to travel 25% - 30% of the time.

🎯 Requirements

• A minimum of 4 years experience in project/program management at a software/SaaS company. • Robust critical and strategic thinking skills, with a proven ability to manage, analyze, and resolve complex client situations effectively. • Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations. • Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations. • Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined. • A creative, entrepreneurial spirit, able to think outside the box to identify unique solutions and opportunities.