Customer Success Manager - Remote

2 days ago

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sales • marketing • sales content management • sales enablement • sales engagement

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Description

• Spearhead project implementation by diligently adhering to the defined scope, driving continual enhancements, and delivering our software solutions. • Lead in designing robust, scalable architectures that meet specific business requirements, ensuring optimal outcomes and program success. • Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. • Maintain an in-depth knowledge of Informed K12’s product, keeping abreast with our product roadmap to better serve our clients' evolving needs. • Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively for a successful project outcome. • Architect and implement strategic program roadmaps for clients that drive value and align with their business objectives. • Act as the liaison between clients and our product teams, capturing and communicating their feedback and feature requests, to enhance the overall user experience. • Ability and willingness to travel 25% - 30% of the time.

Requirements

• A minimum of 4 years experience in project/program management at a software/SaaS company. • Robust critical and strategic thinking skills, with a proven ability to manage, analyze, and resolve complex client situations effectively. • Proven track record in building and nurturing strong internal and external relationships, including with senior-level executives across organizations. • Demonstrated ability to anticipate client needs, actively seeking opportunities to deliver added value and exceeding expectations. • Capability to thrive in fluid start-up environments, demonstrating comfort and effectiveness even in situations where processes and structures may not yet be well-defined. • A creative, entrepreneurial spirit, able to think outside the box to identify unique solutions and opportunities.