Customer Success Manager

October 31

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

healthcare • digital assistant • conversational ai • healthtech • NLP

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

🔥 Funding within the last year

💰 Series C on 2024-10

Description

• Manage multiple ongoing customer relationships, oversee implementation and ongoing product and solution briefings and coordinate technical resources as needed. • Uncover additional customer needs and pain points, partnering with sales to help our customers do more, while remaining focused on the holistic customer experience and life cycle. • Resolve technical roadblocks for customers and work cross-functionally internally in order to retain and grow customer business. • Understand that customer relationships go beyond their technical needs.

Requirements

• Has a demonstrated effective use of consulting and/or customer success skills working with a minimum of five (5) years in healthcare solution software and service experience. • Has a blend of technical experience and people skills, excelling at managing customer relationships that are focused on technology to create business efficiencies. • Manages multiple stakeholders in large, complex organizations. • Is proactive and focused on root-cause analysis of a problem. • Has experience upleveling the conversation with key stakeholders and discovering new opportunities, leading to new pilots and expansions. • Listens to users and charts a path to success and a specific outcome. • Has a sense of urgency, is action-oriented and results driven. • Grew up in an environment focused on tracking customer experience. • Uses net promoter score (NPS) and other metrics to move the needle in delighting customers. • Has strong “hands on'' and disciplined work ethic. • Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement. • Demonstrates initiative, innovation, continual learning, and personal development. • Works well in both individual and team environments. • Has excellent verbal and written communication skills.

Benefits

• Competitive salary and pre-IPO stock options • 100% company-paid medical, dental and vision insurance (for employee) • Unlimited paid time off • Leave programs for life events • 401(k) • Happy hours and team-building events • A great company culture with a strong emphasis on diversity, equity and inclusion