Customer Success Manager

October 31, 2024

Apply Now

Receive Emails with Similar Jobs

Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

Infinitus Systems, Inc. is a company specializing in healthcare AI solutions, focusing on automating data collection traditionally done through manual phone calls. Their AI platform serves various healthcare stakeholders, including ambulatory surgery centers, health systems, labs, and specialty pharmacies. Infinitus automates processes such as benefit verification, prior authorization, and prescription follow-ups, enhancing data quality and operational efficiency. They aim to improve patient and provider engagement by freeing up significant time for healthcare professionals. With their AI agents, Infinitus provides solutions that are reportedly faster and more accurate than human operations, facilitating better integration of data into healthcare systems while ensuring security and compliance.

healthcare • digital assistant • conversational ai • healthtech • NLP

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

🔥 Funding within the last year

💰 Series C on 2024-10

📋 Description

• Manage multiple ongoing customer relationships, oversee implementation and ongoing product and solution briefings and coordinate technical resources as needed. • Uncover additional customer needs and pain points, partnering with sales to help our customers do more, while remaining focused on the holistic customer experience and life cycle. • Resolve technical roadblocks for customers and work cross-functionally internally in order to retain and grow customer business. • Understand that customer relationships go beyond their technical needs.

🎯 Requirements

• Has a demonstrated effective use of consulting and/or customer success skills working with a minimum of five (5) years in healthcare solution software and service experience. • Has a blend of technical experience and people skills, excelling at managing customer relationships that are focused on technology to create business efficiencies. • Manages multiple stakeholders in large, complex organizations. • Is proactive and focused on root-cause analysis of a problem. • Has experience upleveling the conversation with key stakeholders and discovering new opportunities, leading to new pilots and expansions. • Listens to users and charts a path to success and a specific outcome. • Has a sense of urgency, is action-oriented and results driven. • Grew up in an environment focused on tracking customer experience. • Uses net promoter score (NPS) and other metrics to move the needle in delighting customers. • Has strong “hands on'' and disciplined work ethic. • Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement. • Demonstrates initiative, innovation, continual learning, and personal development. • Works well in both individual and team environments. • Has excellent verbal and written communication skills.

🏖️ Benefits

• Competitive salary and pre-IPO stock options • 100% company-paid medical, dental and vision insurance (for employee) • Unlimited paid time off • Leave programs for life events • 401(k) • Happy hours and team-building events • A great company culture with a strong emphasis on diversity, equity and inclusion