Customer Engagement Specialist

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DIU Computer & Programming Club

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Description

•You will be handling all communications with our customers to provide them with excellent support. •The position requires occasional travel to meet with customers and attend trade shows. •Training will be provided on how to use the program. •Provide excellent customer service by answering customer questions over email, tickets, and phone. •Provide a professional and pleasant ordering experience for customers. •Coordinate efforts with other teams and teammates to resolve issues quickly. •Assist in improving the quality of the software by examining new features and providing feedback.

Requirements

•Solid verbal and written communication skills. •Ability to speak with confidence and energy over the phone •Excellent virtual presentation skills •Proficient with Excel, Word, and Google Docs •Telephone skills fielding calls and requests from customers •Ability to type 50 WPM + •Good organization skills •Ability to work both independently (with direction) and with a team •Bachelor's degree preferred

Benefits

•Free medical, dental, and vision insurance for employees •Short-term disability •Long-term disability •Life Insurance and AD&D •Employee Assistance Program focused on mental and emotional wellbeing •Generous and flexible paid time off for vacation, sick leave, and bereavement •Paid Parental Leave Plan •Top of the line quality IT equipment, support, standing desks, and accessories •Travel, parking, and Metro allowance •Flexibility and remote work availability •Onsite group meals & snacks •Casual attire and a stress-free, inclusive work environment •On and offsite company events •Fun and exciting wins!