Client Experience Manager - B2B SaaS

November 6, 2024

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Prompt Therapy Solutions Inc

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Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

11 - 50 employees

⚕️ Healthcare Insurance

⚡ Productivity

☁️ SaaS

📋 Description

• Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. • This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team. • We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. • The expectation of this role is that you lead the way in assisting our clients via our chat/email support channel.

🎯 Requirements

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • Bachelor's degree with strong academic performance • 3+ years of relevant experience in customer-facing functions, such as customer success, software onboarding or implementation, solutions engineer, user training, and/or account management (preferred) • Prior startup and/or B2B SaaS technology organization experience (preferred) • Experience in any function of clinical development or medical billing operations (preferred) • Experience with Zendesk or similar customer support software (preferred) • Knowledge of e-clinical systems and technologies (preferred)

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k