Client Experience Manager - B2B SaaS
November 6
Description
• Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. • This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team. • We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. • The expectation of this role is that you lead the way in assisting our clients via our chat/email support channel.
Requirements
• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software • Proactive, self-motivated and ability to use resources available to learn quickly and autonomously • Experienced in thriving within dynamic work settings that demand adaptability and efficiency • Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours • Highly Proficient in MS Excel • Exceptional written and verbal communication skills • Bachelor's degree with strong academic performance • 3+ years of relevant experience in customer-facing functions, such as customer success, software onboarding or implementation, solutions engineer, user training, and/or account management (preferred) • Prior startup and/or B2B SaaS technology organization experience (preferred) • Experience in any function of clinical development or medical billing operations (preferred) • Experience with Zendesk or similar customer support software (preferred) • Knowledge of e-clinical systems and technologies (preferred)
Benefits
• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k
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🇺🇸 United States – Remote
💵 $100k - $125k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor