Client Success Consultant

November 5

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BELAY

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Virtual Assistant • Bookkeepers • Copywriters • Content Writers • Web Maintenance

201 - 500

Description

• Focus on developing trusted advisor relationships with clients and contractors to ensure successful service delivery. • Keep current clients satisfied by delivering exceptional client service and identifying upsell opportunities. • Represent BELAY in a positive and professional manner and exemplify Core Values and Mission Statement. • Liaise between clients, contractors, and internal teams for timely service delivery. • Understand and provide strategic guidance based on client objectives, challenges, and priorities. • Collaborate with individuals regarding contract changes and terminations. • Set schedules and manage time effectively. • Match contractors with clients to ensure successful long-term relationships. • Conduct routine account reviews to identify sales opportunities and areas for improvement.

Requirements

• Must reside in the Atlanta, GA area. • BA/BS degree or equivalent work experience. • Extensive experience and judgment to plan and accomplish goals, while performing a variety of tasks is required. • Driven, relational, and intuitive people with client-facing experience and understanding will thrive in this role. • Must be driven self-starter, a positive thinker, loyal and trustworthy. • Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role. • Command presence with strong verbal and written communication skills. • Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed. • A high degree of autonomy with the capability of working remotely. • Must be comfortable with video and phone calls as the main forms of communication for optimal rapport and connection.