Client Success Consultant

November 5, 2024

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BELAY

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BELAY is a company that provides virtual staffing solutions to enhance productivity and support businesses. They offer services such as Virtual Assistants, Accounting Services, and Marketing Assistants to help companies manage tasks and streamline operations. BELAY specializes in matching clients with U. S. -based professionals who are vetted to ensure quality and efficiency. By integrating AI-enabled processes, BELAY aims to maximize efficiency, allowing businesses to focus on growth. Their services are tailored to meet varying client needs, providing flexible and scalable solutions.

Virtual Assistant • Bookkeepers • Copywriters • Content Writers • Web Maintenance

201 - 500 employees

Founded 2010

🤝 B2B

👥 HR Tech

⚡ Productivity

📋 Description

• Focus on developing trusted advisor relationships with clients and contractors to ensure successful service delivery. • Keep current clients satisfied by delivering exceptional client service and identifying upsell opportunities. • Represent BELAY in a positive and professional manner and exemplify Core Values and Mission Statement. • Liaise between clients, contractors, and internal teams for timely service delivery. • Understand and provide strategic guidance based on client objectives, challenges, and priorities. • Collaborate with individuals regarding contract changes and terminations. • Set schedules and manage time effectively. • Match contractors with clients to ensure successful long-term relationships. • Conduct routine account reviews to identify sales opportunities and areas for improvement.

🎯 Requirements

• Must reside in the Atlanta, GA area. • BA/BS degree or equivalent work experience. • Extensive experience and judgment to plan and accomplish goals, while performing a variety of tasks is required. • Driven, relational, and intuitive people with client-facing experience and understanding will thrive in this role. • Must be driven self-starter, a positive thinker, loyal and trustworthy. • Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role. • Command presence with strong verbal and written communication skills. • Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed. • A high degree of autonomy with the capability of working remotely. • Must be comfortable with video and phone calls as the main forms of communication for optimal rapport and connection.