Customer Success Manager

November 10, 2024

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Sapience

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Sapience is a performance and cultural initiative aimed at addressing environmental issues through artistic expressions. It focuses on themes such as climate change, plastic pollution, and the impact of consumerism on natural resources. The company uses the narrative of mermaids and their descendants to explore these complex issues, advocating for climate justice and stewardship of the planet's oceans. By hosting events and performances, Sapience seeks to engage audiences in dialogues about the environmental collapse and the need for sustainable practices.

Employee Engagement Solution • Productivity Improvement • Process Improvement • Automated Time and Motion Study • Work Activity Analytics

51 - 200 employees

🌍 Social Impact

🤝 Non-profit

📱 Media

Description

• This position provides business support for customers during their deployment and adoption of the product. • Collaboration with Customers as well as Support, Product Management and Engineering is critical to success. • Providing technical and business support related activities for customer pilots, deployments and custom development/configurations for customers • Assess customer requirements and provide input to customer on enabling Sapience within their infrastructure • Support the Sales team during the sales process as needed • Coordinate with customer support and engineering teams for critical issues • Design solutions for integrating the product with the customer’s network and infrastructure • Support Customer Reporting configuration and enablement using Sisense

Requirements

• 3 to 5 years experience delivering enterprise software deployment projects and/or related technology solutions. • 4 yr or advanced College degree