Customer Success Account Manager

November 23, 2024

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Bask Health

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Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🛍️ eCommerce

💰 Pre Seed Round on 2022-05

📋 Description

• Bask is the best telehealth platform on the market. • Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily. • We are a rapidly growing startup, and we work with care and intention to create a high-performance company. • We're Looking For: A self-starter who is passionate about enhancing the customer experience. • You are a people-person, empathetic, self-aware, low ego, and extremely positive. • You are passionate and proficient in written and spoken communications. • In this job, you will build strong relationships with Bask’s customers and own the full customer lifecycle.

🎯 Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization. • Experience with large- to enterprise-sized customer book of business. • Creative problem solver with a determination to succeed. • Independent and motivated, with the wisdom to seek help where needed. • An entrepreneur. • Highly articulate, ability to communicate effectively both when speaking and writing. • Highly organized, with the ability to juggle multiple projects in a fast-paced environment. • Comfortable collaborating with different teams (product, sales, marketing, etc.).

🏖️ Benefits

• Great compensation package and stock options. • Culture Focused. • We prioritize building a high-performance culture of top talent. • At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Unlimited PTO. • We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. • We offer unlimited time off and encourage you to take it. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.