Customer Success Account Manager

21 hours ago

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Bask Health

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11 - 50

💰 Pre Seed Round on 2022-05

Description

•Bask is the best telehealth platform on the market. •Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily. •With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. •We are a rapidly growing startup, and we work with care and intention to create a high-performance company. •Speed Wins. •Intuition, Then Data. •Miles, Not Inches. •Customer-Obsession. •Ownership & Accountability, together. •A self-starter who is passionate about enhancing the customer experience. •You take pride in demonstrating the value of the products and services to your customers. •You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before. •You are a people-person - empathetic, self-aware, low ego, and extremely positive. •You are comfortable working in a small collaborative team where you'll wear many hats. •You are passionate and proficient in written and spoken communications. •Build strong relationships with Bask’s customers and own the full customer lifecycle. •Partner with customer stakeholders to develop custom engagement initiatives. •Manage all current customer data. •Analyze customer engagement metrics. •Deliver program demos, provide insightful technical answers. •Finding comfort in working in a fast-paced startup environment. •Believing no task is too small and no task is too tall. •Work Weekends.

Requirements

•5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization. •Experience with large- to enterprise-sized customer book of business. •Creative problem solver with a determination to succeed. •Independent and motivated, with the wisdom to seek help where needed. •An entrepreneur. •Highly articulate, ability to communicate effectively both when speaking and writing. •Highly organized, with the ability to juggle multiple projects in a fast-paced environment. •Comfortable collaborating with different teams (product, sales, marketing, etc.).

Benefits

•Great compensation package and stock options. •Culture Focused. •We prioritize building a high-performance culture of top talent. •At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. •Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. •Unlimited PTO. •We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. •We offer unlimited time off and encourage you to take it. •Remote Friendly - Work with teammates from different time zones across the globe. •We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.