Client Success Specialist

November 28, 2024

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BLACKCLOAK

WebsiteLinkedInAll Job Openings

cybersecurity • privacy • high net worth • corporate executives • private wealth

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

Description

• BlackCloak's mission is to protect executives and high-profile individuals from risks in their personal lives. • You'll communicate directly with clients through various channels. • You'll work with Product and Cybersecurity teams to ensure a flawless experience and successful platform adoption.

Requirements

• 3 years of experience in a Customer Success or IT help desk role • Experience working with executive level clients is a plus • 2+ year(s) of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus • CompTIA Security+ or similar security experience is a plus • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Ability to work under pressure, organize and prioritize responsibilities • Ability to work in a remote environment with a high degree autonomy • Attention to detail and accuracy is a must • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email • Willingness to travel in limited circumstances

Benefits

• 100% Remote Company • 100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans. • Health Savings Account with BlackCloak contributions. • 100% Employer-paid life & short- and long-term disability insurance • 401k with both traditional and roth options & an employer match for traditional contributions • Company Equity Vacation and Sick Leave • 10 Paid Company Holidays • Wellness Days • Paid Parental Leave • Multiple off-sites and virtual events throughout the year • In-home office stipend