Strategy and Operations Manager, Client Success

November 27, 2024

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Employer Direct Healthcare

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Healthcare • Board Certified Surgeons • SurgeryPlus • Bundled Case Rates • Reduce Medical Spend

201 - 500 employees

⚕️ Healthcare Insurance

💰 $92M Secondary Market on 2023-12

Description

• Reporting to the VP of Commercial Strategy & Operations, the mission of the Strategy & Operations Manager, Client Success is to partner with CS leadership to help their teams become more effective by running annual planning, measuring performance metrics, observing/listening for operational needs, and reducing admin burden. • You will be the right-hand and thought partner to the head of Client Success, holding her accountable to execution and embedding yourself in the team to uncover her strategic and operational needs. • Your efforts will directly drive successful client launches, client retention and client expansion.

Requirements

• Bachelor’s degree in a business or related field • 4-6 years of experience in Customer Success Operations at a high-growth company. Experience in healthcare or digital health a plus • Excellent Salesforce.com, Excel and Powerpoint skills • Self-directed and high attention to detail • Take ownership: you operate autonomously vs. waiting for direction; you hold yourself and others accountable to outcomes; and you finish what you started • Quantitative mindset; can establish KPIs and OKRs that underpin success and team effectiveness, and you can independently interpret the data to articulate the 'so what'

Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • 401k with company match • Paid Time Off • Paid Parental Leave