Client Success Manager
November 27
🇺🇸 United States – Remote
💵 $85.3k - $144.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
Description
• Reporting to the Director, Client Success, the Client Success Manager (CSM) is responsible for achieving Retention, Upsell and NPS targets for strategic accounts. • Develop client relationships, serve as a trusted advisor, and advance client strategy through Included Health's services. • Provide strategic expertise and insights that showcase member outcomes and client return on investment.
Requirements
• 5+ years of client success experience serving Fortune 500 clients with expertise in benefits and healthcare. • Experience communicating a compelling value proposition, delivering insights, and managing difficult conversations internally and externally to executives. • Experience delivering on client contractual commitments via internal collaboration. • Experience being responsible for decisions, actions, and processes needed to support deep client relationships. • Experience analyzing data to derive insights that support value delivery for clients. • Ability to navigate a dynamic environment and be an advocate for informed change. • Previous corporate experience at organizations focused on digital health point solutions, carriers, third-party administrators (TPAs), consultants, population health management firms, or related fields. • You may travel up to 25%. • Passion for Included Health's mission of raising the standard of health care for everyone. • Comfortable working remotely with preference for major metro areas in the U.S.
Benefits
• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work
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