Customer Success Manager

July 26

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Just Appraised

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We streamline the change of ownership process for local government tax assessment offices.

11 - 50

Description

• Engage our customers: we ask that our Customer Success Managers eschew the cookie cutter approach, developing trust with our customers by displaying empathy for the particularities of their situation and being a thought partner (instead of a passive order-taker) • Advocate for our customers: be the voice of the customer within Just Appraised, ensure that their needs are attended to, surface customer objectives, aspirations, and pain points • Deepen relationships: develop relationships with more and more people within each customer, whatever their role: operational, technical, financial, or supervisory • Broaden relationships: get to know more people in adjacent branches of local government, or in neighboring communities, cultivating referrals that develop into cross-sell/upsell opportunities • Understand the use case: deep product expertise is not needed, but you should be able to speak credibly to the day-to-day use of our product and why it matters to our customers’ workflows • Expand your book of business: you will be goaled on your ability to grow your aggregate book of business over time, with a sub-goal for retention

Requirements

• Have prior Enterprise SaaS experience (deal sizes >$20K ACV) • Are comfortable being held accountable to growth targets for your book of business • Can think critically, proactively leading customers towards what we recommend instead of passively taking direction from them • Prefer working creatively and autonomously, and can be as hands-on / in the weeds as needed • Care about the details, and will leave no stone unturned for your customer’s sake • Are patient and empathetic with our customers, some of which are non-technical • Enjoy collaborating with Solutions Engineers, Launch PMs, and other technical roles • Find it interesting to learn about the functioning of local government in America