Customer Success Manager

December 20, 2024

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Just Appraised

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Just Appraised is a software company that specializes in streamlining tax assessment workflows for local governments using artificial intelligence. Its platform enhances the change of ownership process for tax assessment offices by accurately matching transfer documents to parcels and providing staff with visibility into property changes. The software includes advanced algorithms for flagging transactions, allowing clerks and appraisers to focus on resolving issues rather than identifying them. Just Appraised enables government offices to significantly reduce processing times for exemption applications and other property filing tasks, ensuring efficiency and accuracy in tax assessments.

11 - 50 employees

🤖 Artificial Intelligence

🏛️ Government

🏢 Enterprise

📋 Description

• You’re a trusted advisor, working hand-in-hand with customers to ensure they’re not just using the product but thriving with it. • You’ll report and manage key metrics like churn reduction, expansion, and customer satisfaction, ensuring we hit our growth and retention goals. • You’ll craft tailored strategies, helping them navigate their unique workflows, dynamics, and sometimes even political environments. • You’ll be there during the critical adoption phase and provide ongoing training when needed, occasionally on-site. • You’ll identify key decision-makers and ensure each receives the right type of support, driving deeper engagement and retention. • You’ll manage renewals, negotiate expansions, and hit annual targets tied to retention and growth. • Quarterly customer visits (dependent on need), plus occasional conferences based on territory needs.

🎯 Requirements

• You’re a self-starter who thrives in dynamic environments. • You love a challenge, especially when it involves creating processes from scratch and refining them to perfection. • You’re empathetic, patient, and able to explain complex technology in simple, relatable terms. • If you love building authentic partnerships with customers and want to grow alongside a company that’s scaling fast, this role is for you.

🏖️ Benefits

• Supportive parental leave: Welcoming a new member to your crew? We've got your back with time and support to adjust. • Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend. • Flexible work arrangements, continuous learning opportunities, and much more!