Truleo
Truleo is a company that provides an AI-powered assistant for police officers, designed to improve officer morale, enhance recruiting, and protect civilian privacy. The company's solutions include voice-generated reports, summarized policy and records management system (RMS) integration, body camera analytics, and automated video redaction. Truleo's body camera analytics automatically categorize videos to improve training and officer retention. The system enhances accountability and performance standards while ensuring data security and privacy compliance. Truleo is trusted by various police departments to maintain professionalism and facilitate coaching and wellness among officers.
Customer Success Manager
December 17, 2024
Truleo
Truleo is a company that provides an AI-powered assistant for police officers, designed to improve officer morale, enhance recruiting, and protect civilian privacy. The company's solutions include voice-generated reports, summarized policy and records management system (RMS) integration, body camera analytics, and automated video redaction. Truleo's body camera analytics automatically categorize videos to improve training and officer retention. The system enhances accountability and performance standards while ensuring data security and privacy compliance. Truleo is trusted by various police departments to maintain professionalism and facilitate coaching and wellness among officers.
📋 Description
• Develop strategies for customer growth and retention. • Review customer feedback and prioritize feature requests. • Drive the resolution of any escalation and continually update the customer of any escalation status. • Retain long-term relationships by providing value throughout the customer partnership. • Be able to identify any red flags or risk and communicate those to the team to create an action plan. • Develop and implement policies that address customer concerns. • Analyze data and metrics around customer engagement and growth. • Share team wins and updates with company leadership.
🎯 Requirements
• 5+ years of Customer Success and Support experience. • Proven track record of successfully building and nurturing customer relationships. • Experience determining customer goals and creating action plans on how to achieve those goals. • Self-motivated, self-starter, and focused on exceeding customer expectations. • Demonstrated ability to adapt to change and excel in a fast-paced environment. • Ability to occasionally travel on-site with customers and attend conferences. • Track record of developing growth strategies and tracking progress.
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