Customer Success Manager

Yesterday

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Truleo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔐 Security

🏛️ Government

Description

• Develop strategies for customer growth and retention. • Review customer feedback and prioritize feature requests. • Drive the resolution of any escalation and continually update the customer of any escalation status. • Retain long-term relationships by providing value throughout the customer partnership. • Be able to identify any red flags or risk and communicate those to the team to create an action plan. • Develop and implement policies that address customer concerns. • Analyze data and metrics around customer engagement and growth. • Share team wins and updates with company leadership.

Requirements

• 5+ years of Customer Success and Support experience. • Proven track record of successfully building and nurturing customer relationships. • Experience determining customer goals and creating action plans on how to achieve those goals. • Self-motivated, self-starter, and focused on exceeding customer expectations. • Demonstrated ability to adapt to change and excel in a fast-paced environment. • Ability to occasionally travel on-site with customers and attend conferences. • Track record of developing growth strategies and tracking progress.