Customer Success Manager

3 days ago

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CloudQuery

WebsiteLinkedInAll Job Openings

open source • cloud • developer tools • cloud infrastructure • monitoring

11 - 50 employees

🔐 Security

💰 $15M Series A on 2022-06

Description

• Join our team as the founding Customer Success Manager to drive customer satisfaction and adoption of our product. • You’ll act as the primary contact for customers, resolving technical challenges, guiding them to achieve their goals, and collaborating with internal teams for a seamless experience. • Build relationships with customers and conduct regular reviews. • Train customers on product usage and new features. • Address technical issues and manage escalations. • Advocate for customer needs and contribute to workshops. • Partner with the Sales team to expand usage.

Requirements

• 4+ years in a technical customer-facing role. • Strong understanding of networking, protocols, and data formats. (JSON, CSV, SQL/NoSQL, etc.) • Familiarity with endpoint security, cloud principles, and Python basics. • Excellent communication and problem-solving skills. • Experience with APIs, scripting, and cloud architectures. • CSP certifications are a plus.

Benefits

• Remote-first company! • Remote-friendly environment and culture that nurtures company and team events to stay connected • Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Stock Option Plan