Customer Success Manager - Southeast

4 days ago

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Honorlock

WebsiteLinkedInAll Job Openings

Online test proctoring • Enterprise Software • E-Learning • Educational Technology • Remote Proctoring

51 - 200 employees

📚 Education

🔐 Security

🤖 Artificial Intelligence

Description

• Are you passionate about operational excellence, innovation, and leading teams in a dynamic environment? If so, we are excited to meet you! • We’re Honorlock, the leading online proctoring solution supporting over 300 institutions worldwide. • We are seeking a Customer Success Manager (CSM) supporting the Southeast region. • As the CSM, you will play a pivotal role in building and maintaining strong relationships with our clients. • This role focuses on understanding client needs, driving customer satisfaction, and ensuring the successful implementation and adoption of Honorlock’s solutions. • The ideal candidate is a proactive, strategic thinker with a passion for customer success and a knack for solving complex problems.

Requirements

• Bachelor’s degree in Business, Marketing, Education, or a related field • 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS or EdTech industry • Proven track record of managing and growing strategic accounts • Strong communication, presentation, and interpersonal skills • Ability to analyze data and derive actionable insights • Excellent problem-solving and conflict-resolution skills • Ability to work independently and as part of a team • Familiarity with online proctoring solutions and/or educational technology is a plus. • Travel Expectation: 35-40% of the year

Benefits

• Unlimited PTO • Remote-first company • Choice of company-issued laptop • Healthcare benefits • Company matched 401k