Customer Success Manager

4 days ago

Apply Now

Receive Emails with Similar Jobs

Quisitive

WebsiteLinkedInAll Job Openings

Digital Transformation Services • Azure Migration • Azure Development • Cloud Migration • Data Science

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

Description

• High performing team members, challenging projects and a great place to work! • This is what you can expect if you join the Quisitive team. • We are currently hiring a Senior Customer Success Manager to provide technical leadership and growth for our subscription-based customers. • You will be responsible for proactively ensuring that your clients’ desired outcomes are achieved through the successful delivery of Quisitive’s solutions/services and drive continuous improvement across the Microsoft cloud solutions deployed in your accounts. • Activities will include: • Being the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs • Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes • Promoting and positioning Quisitive solutions and services with the goal of growing revenue • Supporting planning and roadmap activities between your customers and Quisitive teams • Advocating for Quisitive team members by providing two-way feedback on service delivery, risks, and opportunities • Communicating and managing resourcing and service escalation when necessary • Gathering, organizing, and documenting business objectives and issues; including report creation

Requirements

• First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations! • Managing complex client and internal relationships from a proactive perspective • Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism • Experience working with IT and business decision-makers and stakeholders • Ability to deescalate potentially sensitive client situations and have challenging conversations • Excellent written/verbal communication and creative problem-solving skills • 5-8 years of project, account, and/or customer management experience and history of attaining client growth targets • Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective • Experience in the Information Technology services and/or consulting industry • Ability to obtain Microsoft technical certifications in first three months • Ability to work in an Agile environment • Bachelor’s Degree or equivalent