Dataminr
Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.
Customer Success Manager - West Coast
Yesterday
🇺🇸 United States – Remote
💵 $78.2k - $115k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Dataminr
Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.
📋 Description
• Serve as the platform expert and ensure value optimization for a portfolio of accounts • Rely on scaled and strategic engagement techniques to support a diverse user base • Interface with key stakeholders to align on business goals & objectives • Leverage consultative skills to identify customer needs for long-term solutions • Collect customer feedback and articulate product recommendations for development
🎯 Requirements
• 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success • Experience providing product support at the user level • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience • Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, a plus • Knowledge of cybersecurity a plus • High level of accountability and the ability to execute on multiple and competing projects and deadlines
🏖️ Benefits
• Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents • Generous PTO, flexible sick days and remote working options • Paid parental leave and family forming benefits • Mental health benefits and support • Company equity (RSUs)
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