CrushBank
CrushBank is an award-winning AI system designed to speed access to company and IT support information through a client-specific private data lake. Built with business-grade AI from IBM watsonx, CrushBank dramatically cuts the time spent searching for answers. Managed Service Providers (MSPs) and corporate service desks benefit from reduced escalations and enhanced data quality. Additionally, business users can get the answers they need quickly, and new employees get up to speed faster, all facilitated by CrushBank’s robust capabilities.
Cognitive Computing • IT Help-Desk Management • Artificial Intelligence • Managed Service Providers • ITSM
Customer Success Manager
February 15
CrushBank
CrushBank is an award-winning AI system designed to speed access to company and IT support information through a client-specific private data lake. Built with business-grade AI from IBM watsonx, CrushBank dramatically cuts the time spent searching for answers. Managed Service Providers (MSPs) and corporate service desks benefit from reduced escalations and enhanced data quality. Additionally, business users can get the answers they need quickly, and new employees get up to speed faster, all facilitated by CrushBank’s robust capabilities.
Cognitive Computing • IT Help-Desk Management • Artificial Intelligence • Managed Service Providers • ITSM
📋 Description
• Retain and grow clients post sales. • Elicit prospects and customers’ business, functional and technical requirements. • Manage a growing list of current accounts and expand the product adoption and footprint. • Manage customer requests and action items to completion. • Travel on a limited basis as required.
🎯 Requirements
• 3-5 years of experience in technology, preferably in Managed Services, SAAS, B2B software or related services • Customer Success or similar customer facing role • BA/BS degree in a related discipline or equivalent experience • Selling into a variety of verticals and horizontals is bonus • Experience with ITSM, ITIL operating models and/or engaging with MSPs are bonuses
🏖️ Benefits
• medical and dental insurance • 401(k) plan • disability insurances • employee bonus program
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