Indigov
Indigov is a company that provides a constituent relations tool designed to enhance communication and engagement between government officials and their constituents. Their platform allows government staff to effectively manage communications, track casework, and respond to requests across various digital channels. With features such as rapid email response, centralized case management, and a mobile app, Indigov aims to streamline the workflow of government offices and meet the increasing demands for public engagement.
Client Success Manager
April 3
Indigov
Indigov is a company that provides a constituent relations tool designed to enhance communication and engagement between government officials and their constituents. Their platform allows government staff to effectively manage communications, track casework, and respond to requests across various digital channels. With features such as rapid email response, centralized case management, and a mobile app, Indigov aims to streamline the workflow of government offices and meet the increasing demands for public engagement.
📋 Description
• Drive client retention and growth across a rapidly growing portfolio of state legislatures and local government clients. • Manage relationships with daily users and senior stakeholders across your portfolio to ensure our product is meeting their needs. • Drive adoption and satisfaction by providing virtual and onsite training for individual users or groups of users. • Lead onsite client meetings during workflow design periods and enterprise launches • Work with fellow Customer Success Managers and the Manager of Client Success to collaboratively define the feature roadmap requests in response to client needs • Advocate internally for client needs, continuously looking for opportunities to improve our products and services. • Become an expert on our clients’ business needs and Indigov’s product suite • Confidently and quickly deliver on highly technical configuration requests • Maintain client health records throughout the life of the client experience • Take on additional projects internally to contribute to the improvement and professional development of Indigov’s success organization • Create and refine educational content for distribution to enterprise project partners
🎯 Requirements
• A deep personal alignment with the Indigov mission of making government more efficient and effective through technology • 3 - 5 years of experience and demonstrated success in customer success at a software company • Willingness to travel (estimated up to 15%) • Strong technical aptitude and track record of overachieving monthly and quarterly goals • Strong organizational skills • Excellent communication, presentation, and writing skills • Previous experience with government clients or agencies is a plus but not required • Experience with startups is a plus • Based on the West Coast
🏖️ Benefits
• Competitive salary, equity, healthcare, and 401k • High-degree of autonomy, flexible remote work, and flexible PTO • Drive technical direction of the company and help improve the efficacy of the U.S. government
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