Client Success Manager

3 days ago

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Clearwave Corporation

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Clearwave Corporation is a company that specializes in providing a patient-led self-service platform designed to enhance patient engagement and streamline various medical administration processes. Their solutions focus on optimizing staffing, accelerating revenue collection, and improving patient experiences through efficient tools such as patient scheduling, registration, and insurance eligibility verification. Clearwave integrates with PMS and EMR systems to provide seamless communication and offers advanced reporting features through its Clearwave Dashboard. The platform is designed for specialty practices, hospitals, and health systems, enabling them to retain more patients and increase operational efficiency.

Real Time Eligibility • Enhancing Patient Experience • Improved Bottom Line • Improved Data/Regulation Compliance • Patient Registration

51 - 200 employees

Founded 2004

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• The Client Success Manager is a critical part of Clearwave’s growth strategy and is responsible for client satisfaction and retention. • Managing client relationships across multiple levels of the organization • Driving and reporting of usage of the solution against client-defined objectives through regular meetings and Executive Business Reviews • Driving customer retention through proactive planning, management, and execution of the contract renewals process. • Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. • Developing innovative solutions to help clients achieve their goals and show ROI • Collaborating with internal teams on the clients’ behalf to deliver a successful onboarding experience and drive future projects to resolution. • Coordinating with the sales team to identify expansion opportunities • Working with the marketing team to refine client marketing solutions • Identifying at-risk accounts and develop strategies to mitigate churn, ensuring customer retention. • Working with leadership and cross-functional teams to drive customer success strategy ongoing.

🎯 Requirements

• Bachelor's degree from an accredited, 4-year college or university • 5+ years’ experience in a customer success role with a Software as a Service (SAAS) company • Strong business acumen and executive-level presentation skills • Strong interpersonal and effective communication skills • Excellent time management capabilities • Ability to thrive in a team-based environment • Ability to deal with high-pressure situations with poise, diplomacy, and tact • Willingness to travel up to 25% • Preferred 5+ year’s healthcare experience with knowledge of the patient registration process

🏖️ Benefits

• Competitive salary • Flexible Time Off, including 8 holidays • Paid Parental Leave • 401(k) plan with matching employer contribution • Discretionary annual bonuses & merit raises • Hybrid work schedule • Comprehensive benefits package, including medical dental, and vision insurance