Customer Success Manager

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Spring Health

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Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Our mission: to eliminate every barrier to mental health. • At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. • We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. • With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. • We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. • You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way.

🎯 Requirements

• You have 3+ years of experience in account management, customer success, implementation or healthcare management. • You have experience in upselling and retaining customers to drive additional revenue. • You have experience using SaaS-based solutions and platforms. • You have experience owning the life cycle contract renewals. • You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. • You have experience adhering to and achieving outlined KPIs. • You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. • You have a deep passion to transform the U.S. healthcare system, especially mental health. • You have the willingness and ability to travel as needed (approx. 15%). • You have a Bachelor’s degree or higher, preferred.

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. • Employer sponsored 401(k) match of up to 2% for retirement planning. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.