Customer Success Manager

5 days ago

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Vividly

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Vividly is a company that specializes in virtual and augmented reality solutions for various sectors, including gaming and education, by providing innovative and immersive experiences through cutting-edge technology.

trade promotion management • trade spend • trade promotion management software • CPG • trade spend management

51 - 200 employees

🥽 AR/VR

🎮 Gaming

📚 Education

💰 $18M Series A on 2022-04

📋 Description

• Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. • We help brands manage every element of trade spend. • We’re solving a multi-trillion dollar problem using a modern tech stack and exciting tactics including AI, Machine Learning, and Fintech. • We seek to develop fantastic relationships with our customers, turning them into raving fans of our software. • Analyze customer’s usage and data within the platform to increase the value they experience. • Act as a strategic consultant to exciting SMB CPG companies and advocate for customer needs.

🎯 Requirements

• 5+ years of experience in Trade Promotion Management • CPG Industry experience is a must • Deductions, accruals, or general trade finance experience are preferred • Experience with POS data management is an added bonus! • Experience with TPM software is an added bonus! • Technical prowess with SaaS products preferred • Experience working in a start-up and comfortable with change • Impeccable oral and written communication skills • Eager to learn and fosters a desire to serve customers and create win-win partnerships • A GSD attitude and the willingness to change processes and methods as we evolve

🏖️ Benefits

• 100% Remote position - Open to anywhere in the USA so long as you have internet • Salary and equity - We base our salary bands off of current market data to ensure you’re getting compensated fairly • Flexible PTO - and we really mean it! We want folks to utilize time off to help prevent burn out! • Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents • 401K through Betterment - Where we contribute 3% • Weekly $20 Sharebite Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal • Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you! • Monthly $200 Remote Work Stipend - Use it for your phone bill and internet • Vividly Days Off - For every holiday, you get an additional day off! Whenever a holiday falls on a Monday or Friday, we turn it into a 4 day weekend! That means Vividly employees have 20 days of holiday right off the bat