Customer Success Manager

4 days ago

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Cayuse

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Cayuse is a leading provider of research administration software, catering to over 670 top global research organizations. Their connected cloud platform aims to modernize research administration by addressing various administrative challenges, enhancing risk management, resource management, and security in research settings. Cayuse's software solutions are designed to minimize risk, maximize efficiency, and optimize planning for data-driven organizations, serving administrators, researchers, and leadership teams. Their solutions include tools for fund management, ethics and oversight compliance, hazard safety, and training records, making it easy to manage billions in research funds.

Research administration software and services • SaaS for research administration • Electronic submission of federal grant applications • Electronic Research Administration • Research Management

201 - 500 employees

☁️ SaaS

📋 Compliance

⚡ Productivity

📋 Description

• The Customer Success Manager (CSM) is the strategic partner who ensures customers achieve maximum value from their Cayuse investment. • They are responsible for the entire post-sale customer experience, providing best practice guidance, driving organization-wide product adoption, and identifying opportunities to expand Cayuse's impact, ultimately fostering long-term client satisfaction. • Drive Customer Value • Ensure successful product adoption and achievement of customer outcomes • Maximize Renewals & Minimize Churn • Build strong customer relationships to secure renewals • Identify Growth Opportunities • Proactively pursue upsell and cross-sell opportunities • Cultivate Customer Advocacy • Foster customer advocates to drive referrals • Optimize Product Adoption & Health • Implement strategic initiatives for customer lifetime value • Champion Customer Success • Promote a customer-centric culture • Act as Customer Advocate • Represent customer needs across internal teams • Strategic thinking, data analysis (CRM proficiency), and business acumen • Executive presence, relationship management, clear communication, and empathy • Problem-solving, project management, cross-functional collaboration, and adaptability • Proficiency in CRM software (Salesforce)

🎯 Requirements

• Bachelor's degree in relevant field (Computer Science, Business, Communication) • Familiarity with research administration (Higher Education and/or Healthcare) • Experience in post-sales, sales, and contract negotiations • Understanding of value drivers and recurring revenue models • Proficiency in Sales and Customer Success tools (Salesforce preferred) • Commitment to continuous learning

🏖️ Benefits

• Competitive Medical Benefits (PPO + HSA available) • Vision, Dental, Short-Term Disability fully covered by Cayuse • Unlimited PTO + Holidays + Flexible Work Schedule • Remote Work Stipend • Equal Paid Parental Leave • 401k with Employer Matching • Quarterly Wellness Reimbursement • Remote Work Environment, supporting the Ultimate Employee Experience