Customer Success Manager

March 24

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Appspace

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Appspace is a workplace experience platform designed to enhance communication and management within physical office spaces. It offers a comprehensive suite of tools including digital signage, space reservation, employee apps, intranet solutions, and visitor management, all centralized in a single platform. Appspace integrates with popular workplace tools like Microsoft Teams and Google, allowing users to manage employee communications, office spaces, and workplace technology seamlessly. The platform is designed to improve the office experience by connecting people, places, and spaces, making it ideal for hybrid work environments and frontline workers. Appspace aims to consolidate tech stacks while ensuring easy management and communication within organizations.

IPTV • video walls • kiosks • room booking • dashboards

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

💰 Private Equity Round on 2019-12

📋 Description

•Guide customers through their entire interaction with Appspace, from adoption to satisfaction to retention. •Check in regularly with your customers to help them through software updates or account changes. •Drive subscription renewal and expansion. •Ensure customers are getting the most out of the platform by telling them about new features and updates, sharing new use cases, and offering insights and reports. •Advocate for your customers with open discussions. •Strive to learn new things by consulting co-workers across teams for challenging customer questions. •Escalate support tickets and give regular status updates to your customers. •Deliver and arrange training sessions for users. •Be an active team member.

🎯 Requirements

•3-5 years of professional work experience (post-undergraduate) in a business development, account management or sales role with emphasis on customer support, satisfaction, retention and sales. •Preferred experience in the software (SaaS) industry. •Preferred degree in Business, Computer Science, Information Technology or a related discipline. •Familiarity with Salesforce, as well as generally technically adept. •Great communication, interpersonal and organizational skills. •Strengths in self-motivation, multitasking and proactiveness. •Ability to collaborate with coworkers across teams. •A passion for creating work experiences people love.

🏖️ Benefits

•Competitive salaries •Medical, dental and vision coverage •Disability coverage •Employer paid life insurance •Mental health resources •401(k) plan •Fully paid parental leave program •Generous PTO •Flexible work schedules •Remote work opportunities •Paid company holidays •Appspace Quiet Fridays (No non-essential internal meetings scheduled) •A casual dress work environment