Client Success Manager

March 22

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Fullsteam

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Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

Payments • Software • M&A • Technology

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Develop and maintain strong relationships with key stakeholders within assigned accounts. • Proactively monitor client satisfaction and identify opportunities to enhance the customer experience. • Identify upsell and cross-sell opportunities within existing accounts. • Work closely with clients to understand their long-term business objectives. • Serve as the voice of the customer within the organization. • Present Quarterly Business Reviews to executive stakeholders within client organizations. • Lead contract renewal negotiations, ensuring terms are favorable to both the client and the company. • Monitor account performance metrics, including revenue growth, usage statistics, and customer satisfaction scores. • Work cross-functionally with sales, marketing, product development, and customer support teams to deliver exceptional value to clients. • Adapt to changing priorities and business needs by willingly taking on additional tasks. • Demonstrate commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines.

🎯 Requirements

• Bachelor's degree in business administration, marketing, or a related field preferred, but not required. • Five (5) years of experience in customer success management within the SaaS industry. • Nice to have, experience within the automotive industry.