Customer Success Manager

March 21

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Clarify

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Clarify is a company that focuses on driving sustainable revenue for global technology companies and scale-ups. They specialize in creating valuable pipeline opportunities, enhancing sales and marketing operating models, and addressing strategic growth challenges. With an award-winning creative marketing function and a strong emphasis on talent acquisition and development, Clarify powers the sales engine by offering services in sales enablement, demand generation, and account-based marketing. They also provide comprehensive training programs through their Learning Academy to upskill sales teams, ensuring continuous performance improvement and competitive advantage.

Sales Cycle Development • Pipeline Creation • Opportunity Identification • Lead Generation • Nurturing

51 - 200 employees

🤝 B2B

☁️ SaaS

📋 Description

• Own the end-to-end customer journey, with a strong focus on post-sales success, including onboarding, retention, and expansion. • Partner with sales during the handoff process and help new customers get to value quickly through tailored onboarding. • Act as the primary point of contact for customers, managing relationships throughout the lifecycle and driving renewals, expansions, and upsells. • Build and continuously refine customer success processes to help us scale effectively and deliver exceptional experiences. • Collaborate closely with product and engineering to provide customer feedback and influence the product roadmap. • Lead initiatives around customer education, engagement, and advocacy, ensuring high adoption and satisfaction. • Experiment with GTM strategies from a success perspective — such as playbooks for upsells or scalable onboarding. • Define and track key metrics such as retention, NRR, CSAT, and time-to-value.

🎯 Requirements

• Experienced in B2B SaaS customer success. • Skilled at onboarding, adoption strategy, and relationship management • Able to speak to both technical solutions and business outcomes with stakeholders. • A self-starter who thrives in a fast-moving, high-ownership environment. • Strong communicator and relationship builder with a customer-first mindset. • Passionate about AI, automation, and improving sales/customer workflows. • Bonus: Familiarity with CRM tools, AI products, or sales automation software. • Bonus: Experience working within an early-stage startup.