Enterprise Customer Success Manager - Customer Experience Solutions

6 days ago

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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EverCommerce

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EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

SaaS • Software • Services • SMB

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Oversight of enterprise-level relationships consisting of dozens to hundreds of individual locations and franchises • Proactive outreach to your portfolio of customers by phone and email • Perform recurring executive business reviews to maintain expectations, drive growth, and deliver results • Lead web conference training sessions for customers and their teams • Identify opportunities to increase revenue with existing customer base • Contribute to the improvement of our Enterprise CS workflows and efficiencies • Collaborate with sales, our member communication team, production and other functions, ensuring cohesive communications to our top customers and that deadlines are being met • Meet or exceed quotas around revenue retention, revenue expansion, and renewals • Travel to partnership events and on-sight kickoffs as necessary

🎯 Requirements

• 5 years or more of relevant CS or sales experience at a SaaS company including work with renewals, upsells, and revenue retention • 2 years or more of relevant CS or sales experience working with enterprise-level customers • Experience working with large franchisors is a plus • Commitment to providing “wow” customer experiences, building on (and improving upon) our very high recommendation rate • Superb telephone etiquette and eloquent prose skills • Project management experience is preferred • Proficiency with Office 365 and Salesforce is required • Web-savvy, comfortable with social media tools and all things web-related • Outstanding organizational skills, with strong follow-through on tasks • High energy, positive attitude • A serious interest in learning, and sharing those learnings with others for the betterment of the organization

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program