Customer Experience Manager

5 days ago

Apply Now

Receive Emails with Similar Jobs

WriteWise

WebsiteLinkedInAll Job Openings

WriteWise is a modern risk transfer platform that aims to reduce health insurance costs in the U. S. by addressing drug costs, a rapidly rising expense in healthcare. Using a proprietary underwriting engine, WriteWise offers unique insurance products to contain pharmacy-related costs, providing protection against rising utilization and specialty costs while ensuring quality pharmacy coverage for employees at a lower price. The company connects various stakeholders in the insurance ecosystem, such as carriers, pharmacy benefit managers, and employers, to foster comprehensive solutions that enhance healthcare affordability and compliance with essential health standards.

PMPM Guarantees

2 - 10 employees

Founded 2023

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• As our first Customer Experience Manager, you'll play a pivotal role in shaping the post-sales experience for our customers, ensuring they are provided industry leading support. • Help build a customer experience model across all types of customers including employers, employees, and brokers. • Participate in developing both the long-term vision and strategy for the team and drive progress toward key metrics. • Be accountable for customer support, managing day-to-day operations, and handling escalations. • Effectively work cross-functionally across the organization, serving as an advocate for Thatch’s customers. • Set the emotional pace for our customer support team to inspire and motivate on a daily basis. A relentlessly optimistic mindset.

🎯 Requirements

• 3-5 years of demonstrated success in customer support, account management, or similar operations roles, with substantial experience in the healthcare or insurance sectors. • Experience scaling support teams and operations in an early stage, high-growth environment. • Ability to hire, train, and coach a high-performance support team. • Proven capability to manage competing customer priorities maintaining a high level of organization. • Demonstrated passion for Thatch’s mission.