Customer Success Manager - West

5 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $120k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SmarterDx

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SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

📋 Description

• SmarterDx is seeking a Customer Success Manager who can help our customers thrive. • Ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients. • Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. • This position requires exceptional project management, relationship-building, and communication skills.

🎯 Requirements

• 3-5+ years experience working in customer success or account management with hospital and/or health system clients • Hospital revenue cycle experience is essential! • You take radical ownership over troubleshooting problems • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out • You are gracious, empathetic, and excellent in written and verbal communication • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner • You thrive in ambiguous roles and can use critical thinking skills to “figure it out” • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.