Customer Success Advisor

2 days ago

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PerfectServe

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Healthcare • physician answering service • hospital communication • physician network • clinical communication

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Description

• PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. • The Customer Success Advisor (CSA) manages a portfolio of customers, supporting their day-to-day relationship with PerfectServe. • The CSA drives system utilization, adoption, and high levels of user satisfaction. • This role involves collaborating with customers and internal teams to maximize the value of PerfectServe's solutions. • The CSA proactively identifies opportunities to improve account health, resolves escalated issues, leads optimization efforts, and spearheads retention initiatives.

Requirements

• 4-6 years of work experience in Healthcare SaaS environments, focusing on Customer Success, Professional Services and/or Customer Support • Ability to travel up to 20%

Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities