Customer Success Manager

5 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+27 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Fourth

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Fourth is a company offering comprehensive solutions to enhance the operations of restaurants and hospitality businesses. They provide tools that aid in human capital management, workforce management, and inventory management. Their advanced analytics enable businesses to improve profitability through precise demand forecasting and effective HR and payroll management. With solutions such as automated scheduling, onboarding, payroll, and compliance management, Fourth streamlines daily operations, allowing businesses to focus on providing excellent customer service. Their systems are trusted worldwide to reduce costs and increase efficiency in the hospitality industry.

Hospitality Payroll • Hospitality Data & Analytics • Workforce Planning • Employee Engagement • Inventory Management

501 - 1000 employees

☁️ SaaS

👥 HR Tech

💰 Venture Round on 2015-06

📋 Description

• We are seeking a Lead Customer Success Manager who will be accountable for managing assigned customer relationships and ensure that customers’ ROI is maximized, customers are referenceable, renewals rates are strong and share of wallet strategies are planned and executed in coordination with sales. • Also engages with CSM management in company-wide initiatives to define new go to market plans, develop new product offerings and/or enhance client experiences for specific segments. • Lastly, you will typically have responsibilities related to overall team growth and enablement. • Typically, customer portfolios are more complex with a higher level of execution autonomy. • A staff member operating at this role is expected to contribute to problem solving on a regular basis by offering insights to team performance via data-driven observations.

🎯 Requirements

• Bachelor’s degree in business, communications, library sciences, or health-related majors preferred. • 5+ years in relevant service-related industries (e.g., food, hospitality, retail). • 5-7 years in relevant sales, customer success or account management roles. • 5+ years in a relevant software role – SaaS experience is a plus with demonstrated ability or experience managing team-level client programs or highly complex client relationships. • Excellent written communication skills, with strong organizational skills and attention to detail. • Excellent client facing presentation skills with the confidence to present and engage at the C-level. • Strong problem-solving skills, proactivity with portfolio management to yield business outcomes, flexible mindset, and the ability to adapt quickly in fast paced multi-task environment. • Must be comfortable in the dynamic atmosphere of a technology organization with a rapidly expanding product and customer base. • Advanced proficiency in MS Office, including Word, Excel, Outlook, and Account CRM experience such as Salesforce.com or NetSuite, and other related software programs.

🏖️ Benefits

• Unlimited PTO • Health • Dental • Vision • 401K match • Charity Days • Parental Leave • Flexible Work Environment