Enterprise Customer Success Manager

November 6

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Seesaw Learning

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EdTech • Education • Software • Mobile • Technology

201 - 500

Description

• Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. • Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. • CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll collaborate cross-functionally with our support, product and engineering, content, and finance teams on escalating issues, discovering trends, and more. • An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market. • Manage a portfolio of our largest district partnerships. • Own the renewal and expansion process for your portfolio. • Lead consultative meetings with key district stakeholders using data. • Develop strategy for each account, identifying expansion targets and cancellation risks.

Requirements

• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion • A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position • A background in educational technology is preferred, or a comparable combination of education and professional experience serving the state of California • Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment

Benefits

• Medical/Dental + Orthodontics/Vision Coverage • 401k Match • Flexible Paid Time Off • Mindfulness First Fridays • Monthly Technology Stipend • Home Office Setup Stipend • Professional Development Stipend • Paid Parental Leave • Charitable Donation Matching • Volunteer Days